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Certificate IV in Tourism


Course Code: SIT40207
CRICOS Code: 069982J
Duration: 34 weeks
Intake: Feb, Jul, Oct

Descriptor

This qualification provides the skills and knowledge for an individual to be competent in a broad range of highly-developed technical tourism sales and marketing, operational or tour delivery skills. The qualification allows for multi-skilling or for specialisation in a limited range of skills that specifically relate to either tourism operations or marketing coordination.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job Roles

Individuals with this qualification are able to work in any sector of the tourism industry as senior personnel or supervisors. Tourism industry senior personnel will often specialise in certain fields; most often in operational functions or marketing roles. In the retail travel sector, personnel often specialise in corporate or leisure travel.

Possible job titles for the operations specialisation include:

  • senior operations coordinator
  • operations supervisor
  • assistant manager – tour operations
  • reservations sales or call centre supervisor
  • senior or supervisory retail consultant, corporate or leisure.

Possible job titles for the marketing specialisation include:

  • Sales coordinator or sales executive
  • Marketing coordinator
  • Product coordinator
  • Promotions officer
  • Account manager – corporate.

Student Outline

Semester I
  • Customer Service

  • Australian Destinations & Attractions

  • Occupational Health & Safety

  • Australian Airfares & Ticketing
  • Australian Travel Procedures

  • Service & Sales Techniques

  • Business Communication

Semester II
  • Coaching

  • Internaltion Destinations & Attractions

  • International Promotional Fares

  • Operations

  • Leadership

  • Workplace Diversity
  • Ticket Accounting Procedures

  • Internantional fares & Ticketing - Standard

  • Galileo

  • Finance

  • Meetings

  • Vocational Placement (90 hours)

Further Information

Please Note:
Sarina Russo Schools | Australia (SRSA) structures courses so that students have the opportunity to have better than expected job and study outcomes which are usually associated with the Training Package Qualification on SRSA’s Scope of Registration.

Sarina Russo Schools | Australia prepares students for life after Russo by enabling them to increase their knowledge and skills by adding extra electives to courses, as well as to ensure the student has all the necessary underpinning skills and knowledge necessary for entry to the qualification.. These electives have been chosen in consultation with Industry so that SRSA can ensure their graduates are job/career ready as well as having the ability where applicable to enter further education. These electives also enable students who do not have the required qualification pathway requirements to enter the course.

 



Within Australia Ph 07 3221 5100 International Ph +61 7 3221 5100