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Certificate III in Tourism

Course Code: SIT30107 CRICOS Code: 069978E Duration: 3 Months Intake: February, July, October

Descriptor

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales, operational and tour delivery skills.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. This qualification is very flexible and is designed to meet a broad range of tourism industry needs. It recognises the diversity of tourism operations and the increasing industry trend for operators to provide specialised tourism products. The types of enterprise to which this qualification may apply include tour operators of any sort (e.g. coach, camping, cruise boat, four-wheel drive or walking), attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Possible job titles include:

• guide and salesperson in an Indigenous cultural centre
• cellar door salesperson and guide in a winery
• attendant and guide in a museum
• attendant in an attraction or theme park
• senior ride operator in an attraction or theme park
• operations consultant for a tour operator
• reservation sales agent for a tour operator.

Student Outline

Semester I
Customer Service Australian Destinations & Attractions Occupational Health & Safety Australian Airfares & Ticketing	Australian Travel Procedures Service & Sales Techniques Business Communication

Further information

• About the qualification

Please note:
Sarina Russo Schools | Australia (SRSA) structures courses so that students have the opportunity to have better than expected job and study outcomes which are usually associated with the Training Package Qualification on SRSA’s Scope of Registration.

Sarina Russo Schools | Australia prepares students for life after Russo by enabling them to increase their knowledge and skills by adding extra electives to courses, as well as to ensure the student has all the necessary underpinning skills and knowledge necessary for entry to the qualification.. These electives have been chosen in consultation with Industry so that SRSA can ensure their graduates are job/career ready as well as having the ability where applicable to enter further education. These electives also enable students who do not have the required qualification pathway requirements to enter the course.