Diploma of Hospitality Management - Units

Core Units
SITXCCS002A	Provide quality customer service
SITXCCS003A	Manage quality customer service
SITXCOM001A	Work with colleagues and customers
SITXCOM002A	Work in a socially diverse environment
SITXCOM003A	Deal with conflict situations
SITXFIN003A	Interpret financial information
SITXFIN004A	Manage finances within a budget
SITXFIN005A	Prepare and monitor budgets
SITXGLC001A	Develop and update legal knowledge required for business compliance
SITXHRM001A	Coach others in job skills
SITXHRM003A	Roster staff
SITXHRM005A	Lead and manage people
SITXHRM007A	Manage workplace diversity
SITXINV001A	Receive and store stock
SITXINV002A	Control and order stock
SITXMGT001A	Monitor work operations
SITXMGT002A	Develop and implement operational plans
SITXMGT006A	Establish and conduct business relationships
SITXOHS001A	Follow health, safety and security procedures
SITXOHS002A	Follow workplace hygiene procedures
SITXOHS004A	Implement and monitor workplace health, safety and security practices
SITXOHS005A	Establish and maintain an OHS system
SITHIND003A	Provide and coordinate hospitality service

Elective Units
Food and Beverage
SITHFAB001A	Clean and tidy bar areas
SITHFAB002A	Operate a bar
SITHFAB003A	Serve food and beverage service to customers
SITHFAB005A	Provide table service of alcoholic beverages
SITHFAB008A	Provide room service
SITHFAB009A	Provide responsible service of alcohol
SITHFAB012A	Prepare and serve espresso coffee
SITHFAB016A	Plan and monitor espresso coffee service
SITHFAB015A	Prepare and serve cocktails
SITHFAB010A	Prepare and serve non-alcoholic beverages
Communication and Teamwork
SITXCOM003A	Deal with conflict situations
SITXCOM004A	Communicate on the telephone
Management and Leadership
SITXMGT002A	Develop and implement operational plans
SITXMGT003A	Manage projects
SITXHRM003A	Roster staff
Finance
SITXFIN001A	Process financial transactions

SRSA Elective Units
Accommodation Services
SITHACS001A	Provide accommodation reception services
SITTTSL007A	Receive and process reservations
SITHACS002A	Conduct night audit
SITHACS004A	Provide housekeeping services to guests
SITHACS005A	Prepare rooms for guests
SITHACS006A	Clean premises and equipment
Computer Operations and ICT Management
BSBCMN205A	Use business technology
BSBCMN213A	Produce simple word processed documents
BSBCMN214A	Create and use simple spreadsheets
Administration
SITXADM004A	Plan and manage meetings
SITXADM001A	Perform office procedures
Commercial Cookery and Catering
SITHCCC001A	Organise and prepare food
SITHCCC002A	Present food
SITHCCC003A	Receive and store kitchen supplies
SITHCCC004A	Clean and maintain kitchen premises
SITHCCC005A	Use basic methods of cookery
SITHCCC007A	Prepare sandwiches
SITHCCC008A	Prepare stocks, sauces and soups
SITHCCC006A	Prepare appetisers and salads
Communication and Teamwork
SITHIND001A	Develop and update hospitality industry knowledge
SITXCOM003A	Deal with conflict situations
SITXCOM004A	Communicate on the telephone
SITXCOM005A	Make presentations
Finance
SITXFIN002A	Maintain financial records
Events
SITXEVT005A	Organise in-house events or functions
SITTTSL010A	Control reservations or operations using a computerised system