Certificate IV in Tourism (Operations) - Units

Core Units
SITXADM001A	Perform office procedures
SITXADM003A	Write business documents
SITXCOM001A	Work with colleagues and customers
SITXCOM002A	Work in a socially diverse environment
SITTIND001A	Develop and update tourism industry knowledge
BSBCMN205A	Use business technology
BSBCMN306A	Produce business documents

Elective Units
Operations
SITXCOM003A	Deal with conflict situations
SITXHRM001A	Coach others in job skills
SITXHRM005A	Lead and manage people
SITXMGT001A	Monitor work operations
SITXOHS004A	Implement and monitor workplace health, safety and security practices
Tourism Sales and Operations
SITTTSL002A	Access and interpret product information
SITTTSL004A	Source and provide Australian destination information and advice
SITTTSL012A	Construct domestic airfares
SITTTSL005A	Sell tourism products and services
SITTTSL006A	Prepare quotations
SITTTSL007A	Receive and process reservations
SITTTSL008A	Book and coordinate supplier services
SITTTSL009A	Process travel-related documentation
SITXCCS001A	Provide visitor information
SITTTSL010A	Control reservations or operations using a computerised system
SITTTSL003A	Source and provide international destination information and advice
SITTTSL013A	Construct normal international airfares
SITTTSL014A	Construct promotional international airfares

SRSA Elective Units
Tourism Sales and Operations
SITTTSL016A	Administer billing and settlement plan
Administration
SITXADM004A	Plan and manage meetings
Client and Customer Service
SITXCCS002A	Provide quality customer service
Communication and Teamwork
SITXCOM003A	Deal with conflict situations
SITXCOM004A	Communicate on the telephone
Finance
SITXFIN001A	Process financial transactions
SITXFIN003A	Interpret financial information
Management and Leadership
SITXMGT001A	Monitor work operations
Occupational Health and Safety
SITXOHS001A	Follow health, safety and security procedures
SITXOHS004A	Implement and monitor workplace health, safety and security practices
Computer Operations and ICT Management
BSBCMN213A	Produce simple word processed documents